Reference

Your lottofy Account Terms Explained Clearly

These Terms and Conditions govern how your lottofy account works — from opening it and funding it via UPI, Paytm or PhonePe, to how we handle disputes and…

Account eligibility depends on local lawUPI, Paytm & PhonePe coveredDispute resolution process includedAccount closure conditions statedUpdated terms notified by email
lottofy Your lottofy Account Terms Explained Clearly
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you believe a decision affecting your account was made in error, our support team is here to clarify and assist. Raise your query through the channel that suits you best — we aim to acknowledge every terms-related query within 24 hours and resolve it within five business days.

Team online

Live Chat

Start a live chat session from any page on lottofy.vip. Our agents handle terms clarifications, account eligibility questions and dispute queries in real time during operating hours.

Email Support

Send a detailed query to our support address from the email registered to your account. Include your account ID and the specific clause you are asking about for a faster, accurate response.

Help Centre

Our on-site Help Centre contains clause-by-clause explanations of common terms questions, account closure procedures, and step-by-step dispute submission forms available any time.

HOW WE HANDLE YOUR ACCOUNT

Our Commitments Under These Terms

These Terms and Conditions are not just a legal formality — they set out exactly what you can expect from us and what we expect from you.

Account Data Retention

We retain your account data for the period required by applicable law. You may request a copy of your stored data at any time by submitting a written request through the email channel linked to your account.

Cookie Policy

Our site uses session cookies to keep you logged in and analytical cookies to improve page performance. You can adjust cookie preferences via the banner shown on first visit or in your browser settings.

Account Security

Your account is protected by password authentication. We strongly advise using a unique password and enabling two-factor authentication where offered. Any unauthorised access should be reported to support immediately.

Who to Contact for Changes

To request corrections to your personal data held on your account — name, email, phone number — contact our support team via email. Verification documents may be required before changes are applied.

Dispute Resolution

If you disagree with an account decision, submit a formal dispute via email within 30 days of the event. We will review and respond within five business days, with escalation available if the outcome is not satisfactory.

Account Closure Rights

You may close your account at any time by contacting support. Any confirmed balance will be returned to your original payment method — UPI, Paytm or PhonePe — within the timeframe stated in the withdrawal clause.

Common Questions About These Terms

The questions below cover the clauses account holders in India ask about most often. If your question is not answered here, contact us through live chat or email and we will point you to the relevant section of the full terms document.

Access to lottofy and the applicability of these terms depend on whether use of the platform is permitted under the laws in your specific region of India. If local law permits access, these terms apply in full from the moment you open your account.

When we update the terms, we send a notification to the email address registered to your account at least seven days before the changes take effect. We also display a notice on your account dashboard during the notice period.

Yes. You can request a copy of your stored personal data at any time by sending a written request from your registered email address. We will compile and send the data within the timeframe required by applicable law.

Any confirmed, withdrawable balance at the time of account closure will be returned to your original payment method — UPI, Paytm or PhonePe — within the withdrawal processing timeframe stated in the payment clause of the full terms.

Submit your dispute via email from your registered account address within 30 days of the event in question. Include your account ID and a clear description of the issue. We acknowledge within 24 hours and resolve within five business days.

Yes. The terms prohibit use of your account for any activity that violates applicable local law, involves fraudulent transactions, or attempts to exploit technical errors. Accounts found in breach are subject to suspension pending investigation.

Cookie use is addressed within these terms and in our separate Cookie Policy. Session cookies are necessary for account function; analytical cookies help us improve the site. You can manage non-essential cookie preferences at any time through the on-site banner.