Reference

lottofy Privacy Policy for India Accounts

We explain what we collect, why we use it, and when we keep it so you can open an account with a clear view of privacy terms.

Account dataCookiesUPI recordsLocal law

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How this policy applies to you

lottofy Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies when you create, use, or close an account, when you contact us, and when you move funds through UPI, Paytm, PhonePe, or Google Pay. We collect the data needed to run the account, confirm requests, and keep records accurate: name, contact details, sign-in

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records, device data, cookie signals, and transaction references. We use that data to secure access, process deposits and withdrawals, prevent misuse, and answer requests tied to your profile. We do not need more than that for routine account handling. When local law allows, you can ask
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for a copy, a correction, or removal; when law requires us to keep certain records, we retain only the minimum for that period. If access or eligibility is discussed anywhere on this page, it always depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

DATA CONTACTS

Ways to reach the privacy team

If you want a copy of your data, a correction, a cookie change, or a removal request, use one of the contact paths below. Send the message from the email linked to your account wherever you can, because that helps us match the request with the right record. If we need extra proof, we will ask for it only to protect the account and meet local law.

Team online

Email request

Send the email linked to your account and tell us what should change, be copied, or be removed. We use that address to verify the request and reply with the next step.

In-app message

If you can still sign in, send a message from the account area. That keeps the request tied to the right record and avoids asking you for extra personal details.

Written request

If sign-in is not possible, send a written request with your name and account contact details. We will check it carefully and respond once we can verify it.

KEEPING THINGS PRIVATE

What we keep, protect, and remove

We store your data in protected systems and limit access to staff who need it for account care, payment checks, and support.

Account data

We keep the data you enter when you open and use the account, along with sign-in logs and device signals, so we can secure access and answer account requests without asking you to repeat basic details.

Cookies

Cookies help us remember session state, page settings, and repeat visits. You can block or delete them in your browser, though some settings may reset until you sign in again.

Security checks

When a request looks unusual, we may ask for extra proof before changing data or releasing a copy. That step helps us stop unauthorised access to your account.

Retention

We keep records only as long as needed for the account, dispute handling, tax duties, and audit trails. When the retention period ends, the data is removed or anonymised.

Access requests

You can ask what we hold, ask for a copy, or request a correction. We process verified requests through the contact paths on this page and keep the exchange on record.

Changes and deletion

If you want your details updated or removed, tell us exactly what should change and why. We will review the request, confirm what local law allows, and act on it when possible.

Questions about this policy

These are the privacy questions we hear most often from account holders in India. The answers below explain what data we collect, how cookies work, when we may keep records, and how you can ask for a copy or a correction. If access or eligibility matters, it depends on local law and is available where local law permits.

We collect the details you enter to create and use the account, plus device and sign-in signals that help us secure access and confirm your requests. We avoid asking for data we do not need for those purposes.

Cookies help us remember session state, language choice, and page settings, and they let us keep the account area working as expected. You can limit them in your browser, though some settings may reset.

Yes. Send a verified request through one of the contact paths on this page, and we will tell you what we hold and how it is used, subject to local law and account verification.

We keep records only for as long as needed for the account, dispute handling, tax duties, and legal duties. After that period ends, we remove or anonymise what is no longer required.

Tell us exactly what should change, what the correct details are, and how we can reach you. We will verify the request, check what local law allows, and update the record when possible.

Only staff and service partners who need it for account care, security checks, payment matching, or support can access it, and they must follow our privacy controls and access rules.

Use the written request path and include the contact details tied to the account if you can. We will verify ownership through the safest method available before acting on the request.

lottofy Privacy Policy for India Accounts

Ways to reach the privacy team

Email request

In-app message

Written request

What we keep, protect, and remove

Account data

Cookies

Security checks

Retention

Access requests

Changes and deletion

Questions about this policy

01 What data do you collect when I open an account?

02 Why do you use cookies?

03 Can I ask for a copy of my data?

04 How long do you keep my records?

05 How do I correct or remove details?

06 Who can see my data?

07 What if I cannot access my account?

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